AFinnovations Privacy Policy

1. Introduction

AFinnovations ("we," "us," or "our") is committed to protecting the privacy of our website visitors and service users. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and services.

2. Information We Collect

We collect the following types of information:

  • Personal Information:
    • Account Information: Full name, email address, postcode, and password when you create an account.
  • Smart Meter Data: We collect energy consumption data from your smart meter through our third-party provider, N3rgy. This includes your gas and electricity usage.
  • Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, pages visited, and referring website.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and Improving Services: To provide, operate, and improve our carbon tracking and offsetting services.
  • Account Management: To create and manage your account, and communicate with you about your account.
  • Calculating Carbon Impact: To calculate your carbon footprint based on your energy consumption data.
  • Offsetting Carbon Emissions: To facilitate the offsetting of your carbon emissions through our third-party offsetting partner.
  • Website Analytics: To analyze website traffic and usage patterns to improve our website and services.
  • Marketing Communications: With your consent, to send you email newsletters and promotional materials about our services.
  • Legal Compliance: To comply with applicable laws and regulations.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

  • Contractual Necessity: To perform our contract with you for the provision of our services.
  • Legitimate Interests: To pursue our legitimate business interests, such as improving our services and website.
  • Consent: For marketing communications, we rely on your consent.
  • Legal Obligation: To comply with legal obligations.

5. Data Sharing

We may share your information with the following third parties:

  • N3rgy: To access your smart meter data.
  • GoCardless: To process your payments. GoCardless manages and stores your billing information, including your bank details and billing address, in accordance with their own privacy policy.
  • Offsetting Partner: To facilitate the offsetting of your carbon emissions.
  • Service Providers: With service providers who assist us with website hosting, data analytics, and other essential functions.
  • Legal Authorities: When required by law or legal process.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

  • Account Information: We retain your account information until you unregister from our service.
  • Reports and Statistics: We retain your reports and statistics for one year after you cancel your subscription, unless you unregister from our service, in which case we will delete this data.
  • Smart Meter Data: We retain your smart meter data until you unregister from our service.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information.
  • Rectification: You can request correction of inaccurate or incomplete personal information.
  • Erasure: You can request deletion of your personal information if you unregister from the service.
  • Restriction: You can request restriction of processing of your personal information.
  • Objection: You can object to processing of your personal information.
  • Data Portability: You can request a copy of your personal information in a portable format.
  • Withdraw Consent: You can withdraw your consent to marketing communications at any time.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

AFinnovations

support@afinnovations.co.uk

Contact form here

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.

Effective Date: [Insert Date]